|
|
 |
|
|
External TransfersQ. What do I use this service for?
A. You can use this service to transfer funds into and out of your accounts held at AltaOne Federal Credit Union, from and to your accounts held at other financial institutions.
Q. How much can I transfer using this service?
A. At this time the minimum transfer is $20 and the maximum amount transferable is $1,000. There is a maximum daily and weekly transfer amount of $1,000.
Q. How many times per week can I transfer funds?
A. There is a maximum amount of 3 transfers per day and a maximum of 5 transfers total per week. All Regulation D requirements still apply so please check your individual account requirements for these maximums.
Q. What is the difference between Internal Transfers and External Transfers?
A. An Internal Transfer is a transfer of funds between two accounts held at AltaOne Federal CreditUnion. An External Transfer is a transfer of funds between an account at AltaOne Federal Credit Union and an account held at an outside financial institution other than AltaOne Federal Credit Union.
Q. Is there a charge to use this service?
A. There is no charge for incoming transfers to your AltaOne account. There is a $5.00 charge to transfer from your AltaOne account to an outside financial institution account.
Q. Do I use my AltaOne MSC Online user name and login?
A. No. To use the service of transferring funds you must create a separate user name and password.
Q. What if I forget my password?
A. If you've forgotten your password, click on the "Forgot your password?" link. Enter your User ID. Enter it and click "Go". Follow the prompts to reset your password. If you've forgotten your User ID, you must call AltaOne toll-free at (800) 433-9727.
Q. What if my External Transfers login ID gets locked out?
A. To reset your External Transfers login ID please contact AltaOne toll-free at (800) 433-9727, Monday-Friday 7 a.m.-7 p.m.
Q. Why is trial deposit/withdrawal verification of my account required for account setup?
A. The trial deposit/withdrawal verification process ensures that the rightful owner is setting up the account with the service. It also ensures that the accounts given are valid.
Q. Do I need to set up my AltaOne accounts even though I'm logged in to MSC Online?
A. Yes. Even though you log in to MSC Online to get to External Transfers, you must set up any account you intend to transfer with or from, individually.
Q. How do I delete an account after the initial set-up?
A. You can delete any account from the 'Manage Accounts' screen.
Q. Can I send funds to someone else's account?
A. No. Not at this time.
Attention: This service is intended to be used solely for accounts that you have signature authorization. Adding an account that you are not authorized to use or providing your account information to an third party is STRONGLY discouraged by AltaOne.
Q. Can I set up a transfer for a future date?
A. Yes. You may schedule a transfer for a future date.
Q. Can I set up a regularly recurring transfer?
A. Yes. You can schedule a recurring transfer by selecting the transfer type and then by entering the transfer duration accordingly, to make transfers as many times as required.
Q. Can I use this service to transfer money internationally?
A. Not at this time.
Q. What should I do if I wish to cancel a funds transfer request?
A. To cancel a transfer click on the "Cancel" link in the Pending Transfers screen. Once you confirm a transfer, there is very limited time in which you may be able cancel it. The transfers are processed routinely throughout the day. You can cancel your request before it is "In progress" status. I.e. it isin "pending" status. Once your Funds Transfer request has been transmitted to the network, you cannot cancel the transaction. Your best option is to request a second transfer between the same twoaccounts sending the funds back to their point of original (in effect reversing your first transfer).
Q. How will I know when a transfer is complete?
A. You can check status of your request on Pending or Completed Transfers page. Please click on the details icon to see up-to-date progress status of a transfer.
Q. How long does it take to complete a funds transfer request?
A. It usually takes 3 to 5 business days. The specifics will depend in part upon the time you initiated the transfer, your previous transfer history with the service, amount of transfer, and perhaps in part upon how quickly your institution updates your account after receiving the money. Full progress detail regarding your funds transfer requests is viewable on the Completed Transfer Status screen.
Normal: 3-5 business day service
Day 0: Transfer has been accepted. A withdrawal transaction is initiated and will be sent to the Fed Network.
Day 1: Withdrawal transaction is posted on the source account.
Day 2: Normal 2 business days hold to ensure the funds availability.
Day 3: Funds are sent to the destination account and will be made available at opening of next business day.
Q. Why will an attempted transfer be unsuccessful?
A. A Transfer Funds request will be rejected, if it cannot successfully be posted to your account. The most common reasons for failed or returned transfers are:
Exceeding the dollar limit for an individual transaction, total transactions per day, week or month, or outstanding transfers (transfers that you've initiated but which haven't been finalized)
Lack of sufficient funds in the source account.
Lock placed by a financial institution on one of the accounts ( account number or routing number may have changed since registration, account may be frozen by the institution, account may have reached allowed limits of number of such transactions, etc.)
You will be notified by e-mail if we have received a "Return" message on your transaction indicating that the transfer has not been completed. Full details will be available on the History screen.
Q. How will I be notified regarding AltaOne External Transfers activity?
A. AltaOne External Transfers alerts our members though a comprehensive email alert program. This functionality not only lets our members know the status of the external funds transfer service but also alerts the user if there is some activity that the user did not initiate, thus the email system helps prevent any fraud. The email will come from the following email address: fts-alert@umonitor.com
This program alerts on the following External Transfer Activity:
New Account Setup: When a user adds an account to be registered in the FTS service, an email notification is generated to inform them that an account is being added to the service.
New Transaction Setup: When a user makes a request to transfer fund between two accounts, an email is generated to inform them that a transfer request is being processed.
New Schedule Setup: When a user sets up a scheduled transaction, an email is generated to inform the user of the scheduling activity within the system.
New Scheduled Transaction Initiation: When an actual transaction is generated based on userdefined schedules, the user is notified of the initiation of that transaction.
Transaction Cancelled: When a user cancels a pending transaction, an email is generated to notify the user of the action.
Failed Transaction: When a user has initiated a transfer within the system and that transfer fails, an email notification is generated in order to alert the user of the problem.
Adobe Acrobat Reader opens a separate window to view the External Walkthrough link at the right.
|
|
|
|
 |
|
|
|
