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MSC OnlineQ. What does MSC Online cost?
A. It's free!
Q. What do I need to access MSC Online?
A. You need a computer with Internet access and the most recent version of Internet Explorer, Netscape Navigator or America Online software. If an upgrade is needed, you can obtain it from the software vendor's website.
Q. How do I get access to MSC Online?
A. Click the MSC Online login button to sign-up. Questions? Please call Member Services at (760) 371-7000, or toll-free (800) 433-9727, Monday-Friday, 7 a.m. to 7 p.m., or visit your nearest member service center.
Q. Do I need an e-mail address?
A. No, an e-mail address is not needed to use MSC Online; however, we recommend that each person signing up for MSC Online obtain an e-mail address to aid in communicating with AltaOne regarding our website. Your Internet service provider will be able to help if you need assistance.
Note: When needing to communicate account information, please contact our Call Center at (800) 433-9727, option 4. We will never ask for account information via the Internet and you are encouraged never to divulge this information using an e-mail address. If you choose to communicate via e-mail, at you only need to provide your complete name in order for us to easily identify your account.
Q. How many transfers can I make with MSC Online?
A. There is no limit to the number of transfers from your checking account. However, federal regulations allow only six transfers each month via MSC Online, VoiceOne, or overdraft for each of your various savings accounts.
Reserve Requirements of Depository Institutions (REG. D.)
Q. When do my transactions actually take effect?
A. MSC Online operates in "real time". That means your transactions will post immediately to your account. When transacting on an account that processes through a third party vendor please expect a slight delay as the vendor updates their records.
Q. Can I download my account into Quicken or MSN Money?
A. Yes, when using the most recent versions of Quicken or MSN Money, you can download all your account history from MSC Online. Your software will ask you for a User ID and password. Use your current MSC Online User ID and password. The User ID and password that you use to set up your financial management software must remain identical to your MSC Online User ID and password.
Q. Can I apply for a loan through MSC Online?
A. Yes, except for real estate loans you can apply for the many consumer loans offered at AltaOne. After submitting your application online, you will receive an application number. Be sure to write down this information to use when contacting AltaOne regarding your application.
Q. How do I get a password for MSC Online?
A. When signing up for MSC Online, the Member Service Representative will give you a password. You will be prompted to change it before your first use of MSC Online.
Q. Can I change my password?
A. You can change your MSC Online password by logging into MSC Online and clicking on "Preferences."
Q. What happens if I forget my password?
A. You'll need to stop by or call us to have a new password assigned. As a security measure, MSC Online will allow only three invalid password attempts. To change your password at home you will need to set up security questions in MSC Online once your account is established. To do so, login to MSC Online and choose Preferences. From there choose the Password Reset function. You will be able to create a security question and answer of your choosing. Once you have done that if you lock yourself out of your account, please choose the "forgot your password" option on the MSC Online login page. Answer your security question and you will be able to reset your password.
Q. What if I lose my connection to the Internet or my computer locks up while I'm doing a transaction in MSC Online?
A. If you have received the confirmation/transaction number, your transaction has been completed. If you lose connection prior to receiving this number, please reestablish your connection and verify that your transaction has been completed successfully.
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